Frequently Asked Questions

DrGuido is an AI-powered health support companion developed by Actiongrid. It helps individuals understand health information, interpret medical documents, and navigate healthcare in their preferred language. DrGuido provides informational support and is designed to complement, not replace, professional medical care.

Actiongrid Srl is a health technology company based in Milan, Italy. Founded in 2025, we focus on building empathic AI solutions that improve healthcare interactions for patients, healthcare providers, and employers supporting their workforce's wellbeing.

No. DrGuido is an informational support tool, not a medical professional. It helps you understand health information and prepare for conversations with healthcare providers, but it cannot diagnose conditions, prescribe treatments, or provide medical advice. Always consult qualified healthcare professionals for medical decisions.

DrGuido supports over 100 languages, helping break down language barriers in healthcare. Whether you need to understand a medical document in your native language or communicate health concerns across language differences, DrGuido can assist.

Your health data is encrypted both in transit and at rest. We employ a data separation architecture where your health information is stored separately from your profile. You maintain control over your data and can request deletion at any time.

No. We do not sell your personal health information. Our business model is based on providing valuable health support services, not monetizing user data.

No. If you access DrGuido through a corporate wellness program, your individual health conversations remain confidential. Employers only receive aggregated, anonymized wellness insights that cannot be traced back to specific individuals.

We prioritize data residency considerations and work with infrastructure that aligns with European data protection principles. Specific details about data processing locations are available upon request for enterprise customers.

MedScan allows you to scan medication or supplement packaging. DrGuido then provides clear information about the product, including general usage guidelines, potential considerations, and how to find more detailed information from official sources.

You can upload various health-related documents including lab results, clinical reports, imaging summaries, and prescription information. DrGuido helps explain these documents in accessible language while maintaining their accuracy.

DrGuido uses advanced AI technology and is designed to provide helpful, contextual information. However, like all AI systems, it may occasionally make errors or provide incomplete information. We encourage users to verify important health information with qualified professionals and use DrGuido as a supportive tool rather than a definitive source.

DrGuido requires an internet connection to function, as it relies on our cloud-based AI systems to provide responses. Your previously uploaded documents and health archive may be accessible for viewing offline depending on your device and app settings.

We offer API-based integration options that allow healthcare organizations to embed DrGuido capabilities within existing patient portals, EHR systems, and communication platforms. Our team works closely with you to ensure seamless integration.

Yes. Corporate wellness and healthcare customers can white-label DrGuido to match their organizational branding. This creates a cohesive experience where the AI health assistant feels like a natural extension of your services.

Enterprise pricing is customized based on factors including user volume, integration requirements, and support levels. Contact our sales team to discuss your specific needs and receive a tailored proposal.

Implementation timelines vary based on integration complexity. Simple deployments can be completed within weeks, while comprehensive integrations with existing healthcare systems may take longer. We provide dedicated support throughout the process.