App Privacy Policy

1. Introduction

Actiongrid Srl is committed to protecting your privacy when you use DrGuido. This policy explains how we handle your personal and health information within the application.

2. Information We Collect

Account Information

• Email address
• Name (optional)
• Language preferences

Health-Related Information

• Health questions and conversations with DrGuido
• Uploaded medical documents (if you choose to upload)
• Medication scans and health archive entries

Technical Information

• Device type and operating system
• App usage patterns and performance data
• Crash reports and diagnostics

3. How We Use Your Information

• Provide AI-powered health information support
• Process and respond to your health questions
• Interpret uploaded medical documents
• Improve our AI models and service quality
• Provide customer support
• Ensure security and prevent fraud

4. Data Protection Measures

5. Data Sharing

We do not sell your personal or health information. We may share data with:

• AI processing services (for responding to your questions)
• Cloud infrastructure providers (data hosting)
• Legal authorities (when required by law)

6. Your Rights

You have the right to:

• Access your personal data
• Download your health archive
• Correct inaccurate information
• Delete your account and all associated data
• Restrict processing of your data
• Object to processing
• Data portability

7. Data Retention

We retain your data for as long as your account is active. Upon account deletion, we remove all personal and health data within 30 days, except where retention is required by law.

8. AI and Machine Learning

DrGuido uses AI to process your questions and provide health information. We may use anonymized, aggregated data to improve our AI models. Individual health conversations are not used for AI training without explicit consent.

9. Children's Privacy

DrGuido is not intended for users under 16 years of age. We do not knowingly collect information from children under 16.

10. International Transfers

Your data is processed within the European Union. Any transfers outside the EU are conducted in compliance with GDPR requirements using appropriate safeguards.

11. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes through the app. Continued use after changes constitutes acceptance.

12. Contact Us

For privacy questions or to exercise your rights, contact us at info@actiongrid.co.